The Deputy Managing Director of the Electricity Company of Ghana (ECG), Mr. Kwadwo Obeng, has encouraged customers to promptly notify the company of any issues related to low voltage that they may encounter.
He emphasized that without customers reporting incidents of low voltage to the ECG fault section, the company’s officials will remain unaware of their difficulties.
“If you don’t report low voltage, it is difficult for us to know. It is always good to report”, he said.
Mr. Obeng made this statement during a public forum arranged by Civil Society Organizations in the energy sector, spearheaded by IMANI Africa and the Africa Centre for Energy Policy, COSECA, NRGI, and IES.
The objective of the symposium was to interact with the Management Teams of VRA, ECG, GRIDco, PURC, and Energy Commission to comprehend the fundamental issues contributing to the recent power sector dilemmas and the measures implemented to reinstate stability and enhance institutional coordination within the power sector.
While recognizing the difficulties faced by consumers in accessing electricity, the Deputy Managing Director of ECG emphasized that they can only provide assistance when faults are reported.
He assured that they are committed to continuously enhancing their services.
“You will agree with me that our services keep improving. Now, you can be in Kumasi and buy electricity for a house in Accra,” he said, but was greeted with chuckles from the audience.
Regarding the root of the unpredictable power supply issue, commonly referred as ‘dumsor’, Mr Obeng said, “it is basically a shortfall in generation. It means there is shortage in the system. We expect a quantum, but we don’t get, sometimes, it is gas shortage, sometimes it is maintenance. It could be a number of factors.”
